PRIORITY 1 • HIGHMake the main next step consistent on every service page
Observed: The home page says “Book service,” two service pages say “Contact us,” and the mobile header shows only an unlabeled phone icon.
Why it may matter: A visitor must reinterpret the next step instead of recognizing one familiar action.
Owner action: Choose one truthful primary phrase and its destination.
Website-admin handoff: Use that label and destination in the header, hero, service-page close, and mobile sticky action; retain a visible phone alternative.
Proof to return: desktop and mobile captures plus tested destinations for each primary action.
PRIORITY 2 • HIGHPut service-area fit beside the first call to action
Observed: City names appear only on the contact page. The home-page hero does not say whether Peakline serves the visitor’s town.
Why it may matter: A qualified visitor may hesitate before calling, while an out-of-area visitor may submit an avoidable request.
Owner action: Approve an accurate service-area line and any exclusions.
Website-admin handoff: Add the approved line below the primary hero button and near the form, with a link to the full service-area page.
Proof to return: desktop/mobile captures and the published service-area destination.
PRIORITY 3 • MEDIUMExplain what happens after the form is submitted
Observed: The form ends at “Submit” with no response expectation, privacy cue, or alternate contact method.
Why it may matter: Visitors cannot tell whether the form is monitored now, tomorrow, or only during business hours.
Owner action: Confirm the real response process; do not promise a speed the team cannot maintain.
Website-admin handoff: Add the approved expectation below the button, keep the phone nearby, and test the success state on a phone.
Proof to return: a mobile capture and a successful test submission using non-sensitive test data.
PRIORITY 4 • MEDIUMMove verifiable trust proof closer to the decision
Observed: Reviews and credentials are isolated on a separate page and absent near major calls to action.
Why it may matter: Visitors are asked to act before seeing the facts that may reduce uncertainty.
Owner action: Choose only current, supportable proof such as genuine review excerpts, licensing details, or financing availability if accurate.
Website-admin handoff: Add a compact proof strip near the CTA and link each claim to a source or fuller explanation where appropriate.
Proof to return: capture the CTA/proof placement and provide the source destination for each claim.
PRIORITY 5 • MEDIUMAdd problem-first entry points beside equipment labels
Observed: Navigation starts with “Furnaces,” “Condensers,” and “IAQ,” while common needs such as “No heat” and “AC not cooling” are not visible.
Why it may matter: Owners know the equipment; customers often begin with a symptom.
Owner action: Approve only the problems the business actually handles and the correct destinations.
Website-admin handoff: Add plain-language problem links without removing accurate service labels or introducing technical advice.
Proof to return: capture the revised navigation and test every new destination.
PRIORITY 6 • LOWERFix mobile scan friction before adding more copy
Observed: Two long paragraphs, three badges, and a rotating banner appear before the first mobile service option.
Why it may matter: Important choices are pushed below repetitive content.
Owner action: Decide which one proof point and one offer deserve the first screen.
Website-admin handoff: Shorten the opening copy, stop automatic rotation, preserve heading order, and retest at narrow widths.
Proof to return: before/after mobile captures and a keyboard/reduced-motion check.